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Job Information
Amazon Acct Management Team Lead, Transparency in 33, China
Description
Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers
The Role:
Transparency is looking for an Account Management Team Lead experienced in managing account management team ensuring Brand ongoing usage of the Transparency service. This role will manage a highly talented account management team, develop team’s strategy, create objectives, measure and evaluate all work process and results, develop and maintain relationships with key stakeholders both internally and externally e.g. Brands and Service Providers, lead team to deliver Transparency units protection goals. As a contributor to Transparency, you will have the opportunity to dramatically accelerate adoption of Transparency, by applying sound operational practices, inventing and simplifying job functions, and training your teams on best practices for efficiency. You'll also have a great deal of influence on streamlining the operational processes involved in the implementation process by documenting best practices, collecting brand’s voice and advising our product management team on features that will enable self-service.
Basic Qualifications
5-7 years of sales, account management or customer support experience working in a fast paced and ambiguous environment.
More than 2 years of team management experience
Proven track record of delivering business goals
Excellent interpersonal and team management skills
Demonstrated experience working with multiple internal and external stakeholders
Customer obsession, professional, ambitious, highly organized and results driven
Problem-solving capability and service orientation
Excellent communication skills, both verbal and written in Mandarin and English
Bachelor's Degree
Preferred Qualifications
Experience working with brands or supply chain ecosystem
Understanding of consumer packaging, counterfeit prevention
Experience navigating complex processes/environment
Startup experience where you’ve worn many different hats and successfully navigated through complexity while never missing a beat with customers.
Amazon
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